Terms & Conditions

GENERAL

Before using the Etiket.ca website you must read, understand, and agree to be bound by the following terms and conditions. By using Etiket.ca you signify acceptance of these terms. Etiket reserves the right to modify these terms without notice, at its sole discretion. Those changes go into effect upon being posted to this page.

When placing an order you agree and accept that you must be the authorized owner of the credit card used for payment.

By placing an order you agree to accept the shipment of goods and pay in full as per the invoice.

By placing an order you accept that returns will only be accepted in the case of defective products or allergic reaction.

Other returns are only accepted unopened plus the cost of return shipping.

By placing an order you accept responsibility for paying any taxes applicable on your order.

We reserve the right to refuse orders if we deem them to be possible fraud.

You accept that product claims and information are provided by the manufacturer and are not warranted by Etiket.

You accept that the Etiket website is provided as is and we are not responsible for any damages caused by using it.

Effective as of February 18, 2012.

 

THE ETIKET CLUB

1. Membership & Eligibility

“The Etiket Club” is a free rewards program offered by Maison Etiket Inc (“Etiket”) to its customers located in Canada. Membership in the Program is limited to individuals only and is limited to one account per individual. You must be 18 years of age or older and a legal resident of Canada to be eligible for Membership. 

BY APPLYING FOR MEMBERSHIP IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. NO PURCHASE IS NECESSARY TO BECOME A CLUB ETIKET MEMBER.

2. Membership Tiers; Earning and Redeeming Points 

Membership Tiers 

There are four tiers of membership in the Program: Connection, Affinity, Harmony and Ne Plus Ultra. Achieving Affinity, Harmony or Ne Plus Ultra status requires a minimum spend, as explained below. All membership tiers enjoy a variety of benefits made available by Etiket in its sole discretion from time to time. Benefits may vary by tier and some tiers may have more Benefits than others. The type, timing and availability of any Benefits (including Rewards, special offers, one of a kind experiences, exclusive events and advance access to products) will be determined by Etiket in its sole discretion.

Etiket may, in its sole discretion, alter, limit, or modify the tier rules, regulations, benefits, eligibility for membership, or any other feature of a particular tier or may terminate a particular tier at any time in its sole discretion, without prior notice except as expressly set out in these Terms or required by applicable law.

Connection

All members are automatically at the Connection tier upon enrollment. Subject to removal from the Program, a member will remain at the connection tier indefinitely unless the minimum spend required to achieve Affinity, Harmony or Ne Plus Ultra status is met.

Affinity

Affinity status is conferred on those registered Etiket Club members who spend a minimum of $350 on Etiket merchandise or Spa Services. Once achieved, Affinity status is good for life. NO requalification is required.

Harmony 

Harmony status is conferred on those registered Etiket Club members who spend a minimum of $1500 on Etiket merchandise or Spa Services. Once achieved, Harmony status is good for life. NO requalification is required.

Ne Plus Ultra

Ne Plus Ultra status is conferred on those registered Etiket Club members who spend a minimum of $7500 on Etiket merchandise or Spea Services. Once achieved, Ne Plus Ultra status is good for life. NO requalification is required.

Etiket Points

Under the Program, Connection members will have 1 point credited to their Etiket Club Account for every Canadian dollar spent.

Under the Program, Affinity members will have 1.25 points credited to their Etiket Club Account for every Canadian dollar spent.

Under the Program, Harmony members will have 1.5 points credited to their Etiket Club Account for every Canadian dollar spent.

Under the Program, Ne Plus Ultra members will have 1.75 points credited to their Etiket Club Account for every Canadian dollar spent.

Any reference to "Etiket merchandise or Spa Services" or the value of merchandise in these Terms for purposes of collecting Points includes all Etiket products sold online or in store and Spa Services received at an Etiket Spa. It does not include payment for e-gift cards, gift cards, taxes, shipping, or any subscription program.

As part of the Benefits of being a member, your Points may be redeemed for rewards made available by Etiket from time to time in its sole discretion. You are eligible to redeem Points for a Reward if you have enough Points in your Etiket Club Bank for that specific Reward. The retail value of the Reward does not count toward  Etiket’s free shipping threshold. Rewards can only be redeemed online, only if shipped to addresses in Canada.

Points themselves have no cash value and can only be redeemed for Rewards. Etiket may, in its sole discretion, allow Points to be redeemed for other benefits or items of merchandise from time to time. However, unless expressly permitted by Etiket, Points are never redeemable for cash, for another product, for gift cards or for e-gift certificates.

Point Expiration

It's our hope that you redeem your Points on a regular basis. All unredeemed Points will not expire.

 

SMS MARKETING

By consenting to Etiket’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any provincial or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@etiket.ca for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.